Your No. 1 Store On Campus

Anyone can use our service. However, you will be required to create a free Campusmartafriq.com account in order to complete your order. Your previous orders will be captured in our system, it will save your delivery and billing addresses as well as other preferences. 

Delivery time varies based on products ordered, shipping address and the delivery option chosen. However, we guarantee to deliver all orders within the customer’s choice of preference, after the order is placed. 

Yes, there are sometimes extra delivery charges. This will depend on the value of your order. During the checkout process, you will be informed of the relevant delivery charges. 

There may be times when a mistake has been made and items from your order are missing or the incorrect items are delivered to you. If possible, you should go through your delivery with the representative to confirm the correct items have been delivered.

You will receive a confirmation from us, stating the delivery time of your order so you will be able to arrange for someone to be at your residence when our representative comes by. You will also be called when the representative is on his way to you. Redelivery after a failure to have someone at the shipping address to receive the order, will be at a cost.

Whilst we strive to make sure that your goods reach you in perfect condition, we cannot rule out entirely the possibility of delivering a defective product. Should you need to return a product, please contact us and our Customer Experience consultants who’d then take you through the steps required in acquiring the desired product. For your convenience, we offer a FREE 2 days returns guarantee.

Returns for non-defective items will be treated on a case-by-case basis so please contact our Customer Experience team who will be able to assist you further.

You have the statutory right to cancel your complete order within 10minutes and refunds will be made back to your campusmart account wallet balance in the App. This right does not extend to cancellation of orders that are already on their way for delivery. This right does not extend to cancellation of part orders or orders not returned in their original packaging and re-sellable condition

There are a range of delivery options available. Depending on the choice of the campus, delivery will be made according to the scheduled selected by the customer. All vendors on our platform have their specific delivery time. Kindly check the delivery time from the vendor page.

Yes, absolutely! Our delivery starts from On campus to off Campus, Nearby Towns, Distant locations such as Bomso , Kotei, New site, Kentinkrono, etc

Once you place your order, a push notification will be sent to you, and all stages of your order status will equally be sent to your phone directly. You may chat with vendor to verify the status of your orders as well. In addition to that, A confirmation email with details of the courier and a tracking number will be sent to you. Q13. Will someone need to sign for my delivery? Yes, all of our orders require a signature at the time of delivery.

Yes, all of our orders require a signature at the time of delivery.

Please contact us on 050 154 1723 (Monday to Sunday) 7:00AM - 7:00pm, should you have any other queries that have not been answered above.