Our website is extremely secure and uses the latest technology to encrypt your information. It is the same technology used by major global companies so you can be sure that all of your personal information is safe.

Anyone can use our service. However, you will be required to create a free account in order to complete your order. Your previous orders will be captured in our system, it will save your delivery and billing addresses as well as other preferences.

Delivery time varies based on products ordered, shipping address and the delivery option chosen. However, we guarantee to deliver all orders within the customer’s choice of preference, after the order is placed.

Yes, there are sometimes extra delivery charges. This will depend on the value of your order. During the checkout process, you will be informed of the relevant delivery charges.

There may be times when a mistake has been made and items from your order are missing or the incorrect items are delivered to you. If possible, you should go through your delivery with the representative to confirm the correct items have been delivered.

You will receive a confirmation from us, stating the delivery time of your order so you will be able to arrange for someone to be at your residence when our representative comes by. You will also be called when the representative is on his way to you. Redelivery after a failure to have someone at the shipping address to receive the order, will be at a cost.

Whilst we strive to make sure that your goods reach you in perfect condition, we cannot rule out entirely the possibility of delivering a defective product. Should you need to return a product, please contact us and our Customer Experience consultants who’d then take you through the steps required in acquiring the desired product. For your convenience, we offer a FREE 2 days returns guarantee.

Returns for non-defective items will be treated on a case-by-case basis so please contact our Customer Experience team who will be able to assist you further.


Your credit card information is safe with us. We accept most major credit, debit, and prepaid cards, including Visa & MasterCard. We also accept Mobile Wallet Payment from MTN, AirtelTigo and Vodafone.

You can cancel your order as long as it has not been processed and completed for delivery. All orders ready for delivery cannot be cancelled.